Privacy and contact

Last updated: November 10, 2026

Who we are

Pontiq is a Canadian-owned data company based in Montreal, Quebec. This page explains what personal information we collect, why, and the choices you have.

What we collect

• When you book a call: your name, email address, company, role, phone number (optional) and anything you choose to tell us about your operation.
• When you email us: your name, email address and the content of your message.
• When you visit the website: our hosting provider processes technical data such as your IP address and browser type to deliver the site and protect it from abuse. We do not use advertising or analytics cookies.

Why we use it

• To reply to you, schedule and prepare calls, and follow up on a conversation you started or agreed to.
• To send occasional business emails relevant to your role. Every email tells you how to stop receiving them.
• To keep the website secure.

We do not sell personal information, and we do not use it for any other purpose without your consent.

Who we share it with

We use a small number of service providers to run the business: Google Workspace (email and calendar) and Cloudflare (website hosting and security). They process information on our behalf and may store it outside Quebec and Canada. We chose them for their security practices and assessed these transfers before using them.

Data that clients share with us during a project is handled under a separate written agreement and is hosted in Canada.

How long we keep it

We keep contact information for as long as we are in conversation, and no more than two years after our last exchange, unless the law requires longer. Then we delete it.

Your rights

You can ask to see the personal information we hold about you, correct it, receive a copy, withdraw your consent or have it deleted. Write to hello@getpontiq.ca and we will answer within 30 days. If you are not satisfied with our answer, you can contact the Commission d'accès à l'information du Québec.

Unsubscribe

To stop receiving emails from us, reply with "unsubscribe" or write to hello@getpontiq.ca. We will stop within 10 business days.

Changes

If we change this page, we will update the date at the top.